Refund policy
we take pride in what we make, and we'll make it right if something goes wrong with your order. every item is made after you order, so please check sizing before you buy.
damaged, defective or misprinted items
if your order arrives damaged, defective or misprinted, or you receive the wrong item, email us at cozybluesky@cozyblueskycreative.com within 21 days of delivery with:
- your order number
- a clear photo of the issue (if several items are affected, please include a photo showing all of them)
- a short note about what happened
we'll review your message and make it right with a free replacement or a refund.
returns and exchanges
because every item is made after you order, we can't accept returns or exchanges for size, color or change of mind. please check the size chart on each product page before ordering. if you have a question about sizing, email us before you order and we're happy to help.
refunds
approved refunds go back to your original payment method within 5 to 10 business days of approval, depending on your bank. if you'd prefer store credit, let us know and we'll be happy to set that up.
lost or delayed packages
if your order hasn't arrived by the estimated delivery date, check your tracking link first and allow 3 more business days, as small delays happen. if it still hasn't arrived, or tracking looks stuck, email us within 14 days of the estimated delivery date with your order number and we'll look into it right away. if it's lost in transit, we'll send a free replacement or a full refund.
if tracking shows your package was delivered to the address entered at checkout but you can't find it, please check with neighbors and your local post office first. we're not able to replace or refund packages marked as delivered.
order changes and cancellations
orders move into production quickly. if you need to change or cancel an order, email us as soon as possible with your order number. we can only make changes if your order hasn't gone into production yet. once it has, we can't change or cancel it.
wrong or incomplete address
please double-check your shipping address at checkout. we're not responsible for orders that are delayed, returned or lost because the address was incorrect or incomplete, and these orders aren't eligible for a refund or replacement. if you'd like the order sent again, we can place a new order, and we'll email you a private payment link for the items and shipping.
delays during busy seasons
around the holidays and other busy times, production and shipping can take longer. we'll do our best to keep you updated.
questions?
email us anytime at cozybluesky@cozyblueskycreative.com and we'll get back to you within 3 business days.